pis4d Terms of Use
We at pis4d support deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and major Indonesian banks (mobile banking, local payment, online payment, e-wallet). These terms outline the conditions under which you access and use our platform, including account opening, payment processing, dispute resolution, and our jurisdiction policy.
Our terms are written in plain language. We do not use legal jargon to obscure our obligations or yours. When you join pis4d, you agree to these terms. If you do not agree, you should not create an account.
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
Account opening and eligibility on pis4d
To open an account on pis4d, you must be at least 18 years old and a resident of a jurisdiction where our services are available. You must provide accurate information during registration — your name, date of birth, phone number, and email address. We verify this information using a valid ID (KTP, passport, or driver's license).
We reserve the right to refuse or close an account if we believe you have provided false information, are underage, or are accessing pis4d from a prohibited jurisdiction. If we close your account for these reasons, we will refund any remaining balance to your original payment method within 24 hours.
You are responsible for keeping your password secure. Do not share your login credentials with anyone. If you suspect unauthorized access to your account, contact our support team immediately. We can freeze your account pending investigation and help you recover it using your ID and email.
When you join pis4d, you agree to use the platform only for personal entertainment. You may not use automated tools, bots, or scripts to access our platform. You may not attempt to manipulate odds, exploit system vulnerabilities, or engage in any form of fraud or collusion.
Key takeaways
- You must be at least 18 years old to use pis4d
- You must provide accurate information during registration and verification
- You are responsible for keeping your password secure
- We reserve the right to refuse or close accounts that violate our terms
- Automated tools, bots, and fraud are strictly prohibited
Deposits, withdrawals, and payment processing
We at pis4d process deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). E-wallet deposits are instant. Bank transfers typically settle within one business day. All funds go into your main account balance, which you can use for any betting activity on pis4d.
Withdrawals return to your original payment method. If you deposited via mobile banking, your withdrawal goes back to local payment. If you used a bank transfer, the funds return to your bank account. Withdrawal requests are processed in the order they are received, typically within 24 hours. During peak periods — such as major tournaments like Liga 1 finals or Piala AFF — processing may take up to 24 hours.
We reserve the right to verify your identity before processing a withdrawal. This may include requesting a copy of your ID, a recent bank statement, or other documentation. This is standard anti-fraud procedure and typically completes within one business day. If we cannot verify your identity, we will refund the withdrawal amount back to your pis4d wallet.
We do not charge fees for deposits or withdrawals. However, your bank or e-wallet provider may charge fees for transfers. These fees are not controlled by pis4d and are the responsibility of the user.
If your deposit does not credit to your account within the expected timeframe, contact our support team with your transaction ID. We will investigate and either credit the funds or refund the amount to your original payment method. If your withdrawal is delayed beyond 24 hours, we will investigate and either complete the transfer or refund the amount back to your pis4d wallet.
Betting rules and game outcomes
All bets on pis4d are final once placed. We do not cancel or modify bets after they are submitted, except in cases of system error or technical malfunction. If a system error occurs, we will notify you and either cancel the bet or correct the outcome as appropriate.
Game outcomes on pis4d are determined by certified random-number generators (for slot games) or real-time events (for sportsbook and live-dealer games). All outcomes are final and binding. We do not reverse outcomes based on player disputes unless we identify a system error or technical malfunction.
For sportsbook betting, we settle bets based on official results from the relevant league or organization. For Liga 1, Piala Indonesia, and Piala AFF matches, we use official league results. For live-dealer games, we settle based on the outcome shown on the live stream. For slot games, we settle based on the random-number generator outcome.
If there is a dispute about a game outcome, contact our support team with details of the bet and the outcome in question. We will investigate and provide a resolution within 24 hours. Our decision is final and binding.
Bonus terms and promotional offers
We at pis4d may offer promotional bonuses or welcome offers from time to time. Any bonus offer is subject to specific terms and conditions, which we will communicate clearly when the offer is made. Bonuses are not guaranteed and may be withdrawn or modified at any time.
Bonuses typically come with wagering requirements — you must bet the bonus amount a certain number of times before you can withdraw it. We will specify these requirements clearly when the bonus is offered. If you do not meet the wagering requirements within the specified timeframe, the bonus will expire and be forfeited.
Bonuses cannot be combined with other offers unless explicitly stated. Bonuses are non-transferable and cannot be withdrawn as cash. If you have questions about a specific bonus offer, contact our support team.
We reserve the right to cancel or modify any bonus offer at any time. If we cancel a bonus you have already received, we will notify you and allow you to use the bonus under the original terms for a reasonable period before it expires.
Dispute resolution and complaints
If you have a complaint or dispute with pis4d, contact our support team via email or live chat. We will acknowledge your complaint within 24 hours and provide a resolution within 5 business days. If we cannot resolve the dispute within 5 business days, we will provide a written explanation of the delay and an estimated resolution date.
Our support team is available in English via email and live chat during peak hours (typically 10 AM to 11 PM Jakarta time). Email support responds within 24 hours. We aim to resolve most disputes fairly and transparently.
If you are not satisfied with our resolution, you may escalate your complaint to our management team. Provide details of your complaint, our response, and why you believe our response is unsatisfactory. We will review your escalation and provide a final decision within 10 business days.
Our dispute resolution process is binding. Once we provide a final decision, you agree to accept that decision and not pursue further claims related to the same dispute.
Jurisdiction and service availability
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of pis4d comply with their own jurisdiction's law.
We operate primarily in supported jurisdictions across Southeast Asia, including Jakarta, Surabaya, Bandung, Medan, and Semarang. We may expand or restrict our service area at any time based on legal or regulatory changes. If we restrict service in your jurisdiction, we will notify you and allow you to withdraw your account balance within 30 days.
These terms are governed by the laws of the jurisdiction in which pis4d operates. Any legal disputes arising from these terms or your use of pis4d will be resolved in accordance with those laws. You agree to submit to the jurisdiction of the courts in that jurisdiction.
We reserve the right to modify these terms at any time. If we make material changes, we will notify you via email and provide a 30-day notice period before the changes take effect. If you do not agree with the changes, you may close your account and withdraw your balance before the changes take effect.
Data protection and privacy
We at pis4d take data protection seriously. All data in transit is encrypted using industry-standard TLS. Data at rest is encrypted and stored securely. We do not share your financial information with third parties, and we comply with Indonesian data-protection standards.
We collect personal information (name, date of birth, phone, email, ID) for account verification and fraud prevention. We use this information only for these purposes and do not sell or share it with third parties. For details on how we handle your data, see our privacy policy.
If you have questions about how we handle your data, contact our support team. We are committed to protecting your privacy and responding to data-protection inquiries within 24 hours.